Customers were unable to select a seat when booking flights in a specific date range, and it was causing them to drop out of the booking flow. “LogRocket Galileo surfaced a key issue that no other tool could find. “The Internet booking engine is our most important application, and it’s essential that it is as issue free as possible,” says Nelson Teng, Copa Airlines’s Digital Product Operations Manager. When it underperformed expectations, they brought in LogRocket. LogRocket Galileo Helps Copa Airlines New Booking Engine Take FlightĬopa Airlines, a leading South American airline and flag carrier of Panama, launched a new internet flight booking application to improve its checkout flow. We built Galileo to help make it easier for organizations that rely on their digital products to consistently provide a great user experience.” But creating and maintaining this standard of experience at scale is difficult. “Users’ expectations for near-perfect digital experiences have risen along with digital adoption. “We’ve been saying for a long time, our customers don’t need more data, they need more actionable insights from that data,” said Matt Arbesfeld, LogRocket co-founder and CEO. During an early preview of LogRocket Galileo, customers including Copa Airlines and Cox Automotive were able to quickly uncover hidden issues that prevented seat purchases and prioritize issues and features that would best impact user experience respectively. 29, 2022 - LogRocket today announced the release of Galileo, the only machine learning-based solution to automatically surface and prioritize the most impactful issues affecting digital user experience.
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